F.A.Q.


1. What is your check-out policy? Check-out is normally 11:00 AM. Late check-outs are not permitted unless previously authorized.


2. What is the weather like? WINTER weather in the Southern California Mountains can be extreme. The snowfall can be breathtaking and a source of great fun but snowstorms and icy roads can lead to challenging driving conditions. “CHAINS ARE REQUIRED” You will see this often during and after storm conditions on our mountain roads. Plan on having chains with you, even with 4 wheel drive vehicles if you are traveling to Big Bear between October and April. Even if it looks like it may not snow, mountain areas can have isolated shower and snow activity.

SUMMER weather is normally beautiful. The average high is 82 and the low is 50 degrees. With such lovely weather, we rarely have the need for air conditioning, therefore, our cabins do not have it. We do have brief afternoon thunderstorms when the heat and humidity build up “down the mountain” .We enjoy the smell of the rain on the pines and the coolness it brings.

SPRING AND FALL have their own special beauty and beautiful clear warm days can be followed by more winter-like weather. Just be prepared for our extremes and get ready to enjoy whatever nature has in store. That’s part of the Big Bear adventure!


A FRIENDLY REMINDER: Our altitude and drier weather have some unique challenges; remember to drink plenty of water while you are in the Big Bear Valley.

4. What do you supply in the cabin?


• Linens and Towels : We provide fresh linens for the beds and a fresh towel set-up per person for you. (A towel set-up consists of 1 bath towel, 1 hand towel and 1 washcloth). If you feel that this may not be enough, please pack extra. If property has its own private spa, please bring beach towels for your group.
• Housecleaning: Your property will be cleaned, sanitized, and inspected before your arrival and will be cleaned after departure.
• Refrigerators: Refrigerators in the mountains are set to the factory setting. Do not adjust the setting past the mid-range. It will cause the fridge to not work properly and will burn out the compressors.
• Kitchens: The kitchen in your rental property will be stocked with a cookware, dishes, glassware and cutlery as well as small appliances including a coffeepot and filters, toaster or toaster oven, blender and microwave. We  will supply dish soap.
• Paper Goods: Basic paper goods for baths and paper towels for the kitchen are supplied.
• Bath: soaps, shampoos, lotions are provided.

A Note about Mountain Critters: Your rental property is inspected before your arrival; however, cobwebs can materialize in a few hours and are a constant issue in the woods. Those cute little grey squirrels and chipmunks are a riot and can also be a nuisance as they scamper on the roof. Woodpeckers normally hunt for insects on nearby trees but you might see or hear them trying to find breakfast on the siding of your cabin. We do have coyotes and raccoons so please watch your small pets. Remember, it’s all part of your mountain adventure!


5. What do we need to do before we depart?


1. Dishes: We ask that you wash all the dishes and wipe down stove.
2. Thermostat(s): Please turn down to 55 (UNLESS THERE ARE SPECIAL INSTRUCTIONS LISTED FOR THE HOUSE).
3. Linens: Please turn back top cover of beds but do not strip sheets. Used towels and washcloths can be placed on bath counters OR in shower.
4. Dogs: Please clean up after your dog in every way, indoors and outdoors.  You will be charged an additional $25 fee for every "surprise" found in the yard!
5. Put items back in their original location: Get the whole gang involved including children and please put chairs, linens, games etc. back to where you found them and collect trash. (SEE BELOW) This helps our cleaning staff and property manager and we do appreciate it.
6. Check the house for forgotten personal items: please check drawers, outlets for chargers, clothing items etc. Items can be mailed back for a charge of $25 plus shipping.
7 . Gather trash together to be brought to one of the 2 Clean Bear Sites. We do not have trash pick up and critters are a problem with trash left inside or outside.
8. Turn off lights and close and lock all doors and windows.
9. Contact Kenny when you depart at 909-273-3085 .

NOTE: YOU MAY BE SUBJECT TO AN ADDITIONAL HOURLY SURCHARGE OF $60 AN HOUR IF THE ABOVE PROCEDURES ARE NOT FOLLOWED AND ADDITIONAL TIME IS REQUIRED (ABOVE AND BEYOND NORMAL CLEANING) BY OUR STAFF TO MAKE THE CABIN READY FOR THE NEXT GUESTS.


6. Where do we take the trash? Trash MUST be brought to Clean Bear Trash Site: Guest will be charged $25.00 per bag of trash if not properly disposed of at a clean bear site .


CLEAN BEAR PUBLIC TRASH SITES


Clean Bear Trash Site #1 (East Big Bear Lake) on Garstin Dr. off of Big Bear Blvd. :
(Near Walgreen's) Garstin goes west and Moonridge Rd. east. Turn west on Garstin Rd. The trash site is located on the right side, about ½ blocks down Garstin. It is marked Clean Bear Trash Site #1.


Clean Bear Trash Site #2 (West Big Bear Lake) on Big Bear Blvd:
You will be heading west and the Clean Bear Site is located about 2 miles past the Village. Clean Bear Trash Site #2 is located on the lake side across the street from the City Hall/ Performing Arts Center in the parking lot of the auxiliary fire station.
Reminder: Guests will be charged $25.00 per bag of trash if not properly disposed of at a clean bear site. Please call Guy if you need assistance with these instructions at 818-272-7162.


We appreciate your help in maintaining our policies and being respectful of our Big Bear cabins and neighborhoods.